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PROPERTY MAINTENANCE COMPLAINT SYSTEM

Welcome to the Property Maintenance Complaints & Ticketing System!

The Property Maintenance Complaint System provides you with the ability to submit your complaints regarding property maintenance concerns and to pay outstanding instant ticket fines. This service may only be used for property maintenance complaints and tickets.

How to submit a complaint:
The following information will be required for you to successfully enter your complaint:

• Type of problem;
• Description of the problem;
• Address (must have exact address). If you are unsure of the address, you may call (302) 395-5555 between 8 a.m. and 4 p.m. Monday through Friday or you may click on the link below to access our on-line Property Information system.
• Be as thorough as possible so that our inspector can locate and follow up on your complaint.

For us to be able to provide you with information regarding the status of your complaint or to ask questions if necessary, you need to provide your name, address, and e-mail address. As with telephone complaints, information regarding the complainant is kept confidential. This information will not be made publicly available.

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How to pay a ticket:
On July 1st, an "instant ticketing" code enforcement program was launched in New Castle County. Those whose property is in violation of property maintenance standards may find themselves receiving a ticket, much the same way that one receives a traffic ticket for speeding.  The cost of a ticket is $50, although failure to correct the violation could cause the penalty to increase. Beginning August 1st, tickets may be paid on line or by mail.  If paying on line, please have your credit card available.

Read the brochure below for more information. Also linked are the appeals form and information about the appeals procedure.

About Instant Ticketing
Appeals Procedure
Appeals Form 

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Click on the button below to access our Property Information system.