Executive - Press Release

Posted on: July 24, 2013

New Castle County to launch comprehensive audit of sewer billing

In response to a preliminary audit, New Castle County Executive Tom Gordon has ordered a comprehensive assessment of all County sewer bills to test for inaccuracies that stemmed from Artesian Water’s billing conversion during the previous administration’s time in office.

“We’re a team here,” County Executive Gordon told County Auditor Bob Wasserbach at a meeting held Monday. “We’ll address this and do better going forward. If anyone was overbilled, we’ll make them whole.”

New Castle County sewer bills are based on the water consumption of customers. The County purchases data from the local water companies in order to calculate people’s sewer bills. Most water companies have billed customers on a quarterly basis. County Auditor Bob Wasserbach initiated the audit due to the fact that Artesian, which has 70,000 customers, went from a quarterly billing cycle to a monthly billing cycle.

The County Auditor believes some sewer customers may have been overbilled or underbilled.

Gordon and Chief Administrative Officer David Grimaldi took the preliminary audit seriously and directed Chief Financial Officer Mike Coupe to have the Department of Finance recalculate sewer bills to ensure no one was overbilled or underbilled. As part of that process, Deputy Chief Administrative Officer Jim McDonald and Accounting and Fiscal Managers Ed Milowicki and Denny Harman met with top Artesian officials on Monday to determine how to reexamine water meter data.

At that meeting with Artesian, it was agreed that New Castle County would recalculate the water data, and McDonald assigned that task to Information Systems Manager Tom Peralta.

Grimaldi said he anticipated that the recalculated sewer bills would be ready within three weeks.

In the meantime, anyone with questions about his sewer bill can write to a special email address, sewerhelp@nccde.org.

Facebook Twitter Google Plus Email

Other News in Executive - Press Release

Crime Alert: Phone Scam

Posted on: June 10, 2014

County’s New Website Now Live

Posted on: March 18, 2014

New Castle County Dog Licenses Due March 1

Posted on: February 24, 2014

New Castle County open on time

Posted on: February 14, 2014

New Castle County under State of Emergency

Posted on: February 14, 2014

Christmas Tree Lighting at Glasgow Park

Posted on: December 4, 2013

NCCPD Investigates Harassment Complaint

Posted on: November 6, 2013

Senior Roll Call Saves Another Life

Posted on: September 17, 2013

Sign up for Smart911 and Save a Life

Posted on: July 19, 2013

PROCLAMATION: Honoring EMS Personnel

Posted on: April 11, 2013

Hazel D. Plant Voter Restoration Act

Posted on: March 6, 2013

NCCPD Police Promotional Ceremony

Posted on: February 28, 2013

NCCPD 100th Anniversary This Weekend

Posted on: February 15, 2013

NCCo Dog Licenses Due March 1

Posted on: February 14, 2013

Newly Renovated Bear Library Opens

Posted on: January 14, 2013